Kitchener-Waterloo owned, operated, and fully committed to Canadian business success since 2016!
- Ontario's Leadership Training Leaders
Specialized & Customized Leadership Training
H2R Business Solutions has partnered with specialized service providers to create and facilitate unique leadership and customized learning offerings and opportunities. These programs support organizations seeking leadership development in Ontario, helping build stronger, more effective leaders at every level.
Jackie Lauer will be driving H2R’s leadership development and coaching practice to further serve the needs of our amazing H2R clients. We get many requests for leadership training and we can now serve Canadian businesses better than ever.
Courageous Conversations Workshop
Improving Your Conversational Intelligence.
Every word, phrase, interaction, or even silence can have a profound ripple effect – for good, better, or worse. Most people are well meaning and want to do great work and get along. But when the stakes and pressures escalate we often default to interaction styles that can be counter‐productive.
Conversations are more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Conversations have the potential to build (or break) relationships, promote (or obstruct) understanding, foster (or impede) trust. Some of the derailers are invisible. Conversational Intelligence® makes the invisible more visible and brings to light new ways to relate with others and ourselves.
Conversations are more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Conversations have the potential to build (or break) relationships, promote (or obstruct) understanding, foster (or impede) trust. Some of the derailers are invisible. Conversational Intelligence® makes the invisible more visible and brings to light new ways to relate with others and ourselves.
What You Will Learn
- Learn about the 5+ most critical (and common) communications blind spots;
- Learn about the neuroscience of good/bad conversations (trust/distrust)
- Develop understanding and more mastery in the three different levels of conversations and know when and how to engage in each;
- Learn to deal with more sensitive and complex (potentially conflict) conversations;
- What makes hard conversations critical to a company’s success and bottom line;
- How to use the right conversation starters when being direct and honest
- How to deal with emotions (yours and others!) when they show up during a conversation;
- Gain confidence and conversational agility;
- Learn strategies and rituals to prime yourself and others for more successful dialogues, relationships and outcomes; and more!
Leaders As Coach
For Leaders, People Managers.
in partnership with Jackie Lauer Consulting
Great leaders are decisive and provide direction but we also know that high performance teams are led with leaders who wear a coach hat. A coach creates an environment of psychological safety, they know how to connect with their employees to bring out their best, they communicate in ways that ensure trust and invite innovation. Leaders who possess coaching skills directly impact current and future employee performance. Leaders who coach promote a highly engaged work environment, with enhanced performance, and improved productivity. They actively give team members needed feedback on their performance and development and create a learning culture.
What You Will Learn
This program is delivered over 2 half day virtual learning sessions. While this program sounds tailored to leaders who have direct reports it also welcomes those in roles where they influence and welcome deepening their ability to build trust and inspire people to be their best selves.
- Understanding coaching and its value and importance to an organization;
- Learn the difference between coaching and counselling and mentoring and consulting;
- Be introduced to the critical behaviours of successful leaders as coach: what to do and not do;
- Learn and practice the art of asking question that inspire and build trust and insight;
- Understand and practice the level of listening at 3 levels;
- Practice applying the skills they learn to a variety of coaching situations;
- Convey and express support and minimize defensiveness;
- Introduced to a coaching model to assist with framing and supporting coaching conversations;
- and more!
Frequently Asked Questions
What is leadership development and why is it important for Ontario organizations?
Leadership development is a structured process that builds the skills leaders need to guide teams, manage change, and improve organizational performance. Training typically focuses on communication, decision-making, emotional intelligence, and strategic thinking — all essential for strong workplace culture and productivity.
Organizations that invest in leadership development often see higher employee engagement, improved retention, and stronger overall performance.
What skills are typically developed in H2R's leadership training programs?
Leadership development programs focus on practical, real-world skills that leaders use every day. These often include communication, emotional intelligence, conflict resolution, coaching, accountability, and strategic thinking. Leaders also learn how to motivate teams, manage performance, and adapt their leadership style to different situations. The goal is to equip leaders with tools they can apply immediately to improve team effectiveness and organizational results.
Who should participate in a leadership development program?
Leadership development programs focus on practical, real-world skills that leaders use every day. These often include communication, emotional intelligence, conflict resolution, coaching, accountability, and strategic thinking. Leaders also learn how to motivate teams, manage performance, and adapt their leadership style to different situations. The goal is to equip leaders with tools they can apply immediately to improve team effectiveness and organizational results.
How does leadership development benefit businesses?
Organizations that prioritize leadership development often see measurable improvements in performance, collaboration, and employee satisfaction. Strong leaders create clarity, foster trust, and support professional growth within their teams — all of which contribute to higher retention and productivity. Over time, leadership training helps organizations operate more efficiently, respond to change with confidence, and build a resilient workplace culture.
How long does leadership development take to see results?
While leaders often gain valuable insights immediately, meaningful leadership growth happens over time through consistent learning and application. Many organizations notice early improvements in communication and team dynamics within a few months, with broader cultural and performance impacts developing as leaders continue to practice their skills. Ongoing coaching and reinforcement can accelerate these results and help sustain long-term success.
Why is leadership development especially important in today’s workplace?
Today’s leaders are expected to navigate rapid change, hybrid work environments, and rising employee expectations. Leadership development helps professionals build the agility and confidence needed to lead through uncertainty while keeping teams aligned and motivated. Organizations that proactively develop their leaders are better positioned to innovate, adapt, and remain competitive in Ontario’s evolving business landscape.
How do I choose the right leadership development provider in Ontario?
When selecting a leadership development partner, organizations should look for programs that are customizable, practical, and aligned with their business goals. Providers that combine leadership expertise with HR insight can better address real organizational challenges and deliver training that translates into measurable outcomes. Choosing a partner who understands the Ontario market can also ensure the program reflects local workforce realities and regulatory considerations.
Is leadership development worth the investment?
Leadership development delivers long-term value by strengthening decision-making, improving employee retention, and preparing organizations for growth. Poor leadership is one of the most common drivers of disengagement and turnover, while effective leaders create environments where employees feel supported and motivated to perform. For many Ontario organizations, leadership training is not just a professional development initiative — it is a strategic investment in sustainable success.
Do you offer leadership development in Kitchener-Waterloo?
We do! As Kitchener-Waterloo’s top HR consultants, we’re routinely helping businesses with on-site training when necessary. Feel free to contact us if you are interested in on-site leadership development training with H2R.
Do you provide virtual leadership training for distributed teams?
We have ensured that leadership development can be done both online and in-person. While we offer leadership workshops like the ones above, we also offer virtual training through our training partner Juice Inc. on demand. Contact us to get access today!
No Contracts
No Surprises
Measurable Results
- H2R is Ontario's Leadership Development Experts
Leadership Training That Moves Your Business Forward.
Contact us today to learn more about how we can help your business thrive.