LEARNING & DEVELOPMENT

Specialized Leadership & Customized Training Partnerships

H2R Business Solutions has partnered with “specialized service providers” to create and facilitate unique leadership and customized learning offerings and opportunities. If you or your organization is interested in any of the listed options below, contact training@yourh2r.com for more details.

Jackie Lauer Consulting

Jackie Lauer will be driving H2R’s leadership development and coaching practice to further serve the needs of our amazing H2R clients. We get many requests for training and now we can do that!

  • Manager Bootcamp: Foundations
  • Courageous Conversations
  • Conversational Intelligence® for Leaders
  • The EQ (Emotionally Intelligent) Leader
  • Building a High Performance Team
  • Other Programs/Assessment Tools

Courageous Conversations: Workshop. Improving Your Conversational Intelligence.

Every word, phrase, interaction, or even silence can have a profound ripple effect – for good, better, or worse. Most people are well meaning and want to do great work and get along. But when the stakes and pressures escalate we often default to interaction styles that can be counter‐productive.

What you will Learn

Conversations are more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Conversations have the potential to build (or break) relationships, promote (or obstruct) understanding, foster (or impede) trust. Some of the derailers are invisible. Conversational Intelligence® makes the invisible more visible and brings to light new ways to relate with others and ourselves.

  • Learn about the 5+ most critical (and common) communications blind spots;
  • Learn about the neuroscience of good/bad conversations (trust/distrust)
  • Develop understanding and more mastery in the three different levels of conversations and know when and how to engage in each;
  • Learn to deal with more sensitive and complex (potentially conflict) conversations;
  • What makes hard conversations critical to a company’s success and bottom line;
  • How to use the right conversation starters when being direct and honest
  • How to deal with emotions (yours and others!) when they show up during a conversation;
  • Gain confidence and conversational agility;
  • Learn strategies and rituals to prime yourself and others for more successful dialogues, relationships and outcomes; and more!

Conversations are more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Conversations have the potential to build (or break) relationships, promote (or obstruct) understanding, foster (or impede) trust. Some of the derailers are invisible. Conversational Intelligence® makes the invisible more visible and brings to light new ways to relate with others and ourselves.

Leaders as Coach:
For Leaders, People Managers

Great leaders are decisive and provide direction but we also know that high performance teams are led with leaders who wear a coach hat. A coach creates an environment of psychological safety, they know how to connect with their employees to bring out their best, they communicate in ways that ensure trust and invite innovation. Leaders who possess coaching skills directly impact current and future employee performance. Leaders who coach promote a highly engaged work environment, with enhanced performance, and improved productivity. They actively give team members needed feedback on their performance and development and create a learning culture.

What you will Learn

This program is delivered over 2 half day virtual learning sessions. While this program sounds tailored to leaders who have direct reports it also welcomes those in roles where they influence and welcome deepening their ability to build trust and inspire people to be their best selves.

  • Understanding coaching and its value and importance to an organization;
  • Learn the difference between coaching and counseling and mentoring and consulting;
  • Be introduced to the critical behaviours of successful leaders as coach: what to do and not do;
  • Learn and practice the art of asking question that inspire and build trust and insight;
  • Understand and practice the level of listening at 3 levels;
  • Practice applying the skills they learn to a variety of coaching situations;
  • Convey and express support and minimize defensiveness;
  • Introduced to a coaching model to assist with framing and supporting coaching conversations;
  • and more!

Conversations are more than words and exchanges of information. Each conversation has the potential to trigger a reaction – emotionally and in our neurochemistry – that can either shut down or open up our levels of trust; our ability to listen and hear; and our ability to connect. Conversations have the potential to build (or break) relationships, promote (or obstruct) understanding, foster (or impede) trust. Some of the derailers are invisible. Conversational Intelligence® makes the invisible more visible and brings to light new ways to relate with others and ourselves.

Training Programs Offered

  • Performance Management

  • Crucial Conversations

  • Crucial Accountablities

  • Power of Habit

  • Performance Management

  • Right to Respect

  • AODA

  • Communication Skills

  • Team Building

  • Change Management

  • Right to Respect

  • Coaching

  • Conflict Management
  • Emerging Leaders
  • Generations in the Workplace

  • Helping Hands

  • Leading Remote Teams

  • Leading Through Trust

  • Objective Settings

  • Presentation Skills

  • Team Dynamics

  • Change Management

  • Unconscious Bias

Assessments Offered

  • Korn Ferry ESCI 360 Leadership Assessment
  • Myers-Briggs Personality Type Indicator (MBTI)
  • Work Personality Index
  • Personal Profile Analysis – DISC
  • Thomas Emotional Intelligence Questionnaire & Assessment
  • Hogan Leadership Assessments
  • Thomas Kilmann Conflict Mode Report
  • True Colours

Contact our Learning Team for more information or to register for a course.

Online Course Catalogue

The following course are available through our online training system

In this course, we will examine the various generations that make up today’s workplace, discuss how organizations can adapt to the differing values and attitudes of these groups, and what organizations can do to create a more caring, cooperative, and efficient environment.

This course is designed to assist leaders in the process of having difficult conversations that can be deemed “Difficult” in the workplace. Learning objectives within this course involve; Identifying types of workplace conversations that can be deemed difficult, examine why difficult conversations in the workplace are essential including their benefits, how personalities impact the conversation process and guidance for leaders to assist in initiating the conversation process.

 

The goal of this training is to provide an effective tool to promote diversity, and educate employees on what diversity, equity and inclusive thinking means in their day-to-day interactions with co-workers, customers, partners, vendors and others.

The intent of this training is to empower all employees to spot and understand workplace bullying, harassing and discriminating behaviours and to eliminate these harmful behaviours in a mutually respectful, self-empowering way for a safer, healthier workplace.  Everyone person and position in an organization has the right to a respectful workplace.

This course is designed to teach employees what aspects of mental health look like in the workplace and the various responsibilities, situations and outlets that may exist for employee and employers alike.

This course is designed to give you information about Goal Setting in the workplace. The course will cover topics such as: defining the importance of goals in the workplace, elements of effective goal setting and the SMART Goal framework.

This course is designed to give you information about cyber risk and identify some tips, tricks and best practices for recognizing and handling possible cyber attacks in your organization.

The Accessibility for Ontarians with Disabilities Act (AODA) is a provincial law that applies to organizations in the public, private, and non-profit sectors and to all types of employees, including full-time, part-time, seasonal and contract workers. The goal is to make Ontario more accessible by establishing standards that identify, remove and prevent barriers for people with disabilities. This course provides instruction on making the workplace accessible for all employees and customers.

This section of The Accessibility for Ontarians with Disabilities Act (AODA) will focus on Human Rights by outlining the rights and responsibilities set out in the Ontario Human Rights Code.  Basic human rights will be covered, as well as information regarding protection from discrimination for individuals in the workplace, including those with disabilities.

This training course will provide an overview of emergency evacuation plans and procedures that will typically be found in workplaces across Canada.  The course is designed to provide fundamental information as well as to prepare all workers in the event that a Workplace Evacuation occurs.

The intention of this course is to give committee members an overview of what a Health & Safety committee is, as well as the roles and responsibilities associated with being a committee member.

The intention of this course is to provide you information regarding The Accessibility for Manitoban’s Act as well as the Manitoba Accessibility Standard for Customer Service.  All people in Manitoba have the protected right to receive goods and services regardless of disability and access.  Workplaces are required to meet accessibility standards as directed by legislation which will be covered within this course.

This course will identify the rights and responsibilities associated with improving health and safety standards in the workplace. Every occupation has health or safety risks associated with it, and it is every employer’s responsibility to ensure that their employees can carry out their work as safely as possible. This training focuses on preventing workplace hazards.

The Workplace Hazardous Materials Information System (WHMIS) is Canada’s national hazard communication standard. It is a consistent and comprehensive system used for providing health and safety information to both employers and workers on hazardous materials they may be exposed to in the workplace.

Violence and harassment are recognized as workplace hazards. The purpose of this training is to help you learn about the rights and responsibilities of everyone in the workplace so that you can help prevent workplace violence and harassment, or if it occurs, you know how to respond.

This course consists of five modules that cover various topics related to substance use and health. Participants will explore diverse pathways to wellness, gain insight into the neuroscience of substance use disorder and assess their attitudes towards health around substance use.

Inclusivity 101 is an introductory-level program based on highly relatable diversity, equity, and inclusion workplace scenarios. This program encourages awareness of unconscious bias and builds the critical thinking and relational skills needed to identify, challenge, and respond to identity-based bias and discrimination in the workplace. This program is a great choice for audiences new to Learning Snippets or to DEI concepts.

This intermediate-level program highlights the lived experiences of Black colleagues in the workplace, ranging from “inadvertent” comments to systemic hiring discrimination. It empowers learners to identify and disrupt racial discrimination, to practice allyship, and to seek system-level changes to help combat Anti-Black Racism. This program was co-created by Camille Dundas, the co-founder of byblacks.com and a DEI and intersectionality expert.

This intermediate-level program introduces learners to race-based discrimination and to nuanced concepts like “the model minority myth,” intersecting and invisible identities, and code-switching. Through scenarios featuring a wide range of characters, learners practice disrupting racism at the interpersonal and workplace policy levels. This program was co-created with Colleen James, the Principal Consultant of Divonify, a leading consultancy on racial equity and inclusion.

Gender Identity is an intermediate-level program co-created with trans, non-binary, and gender non-conforming people to highlight their experiences of workplace discrimination. It invites learners to go beyond the labels and acronyms and to learn the behaviors, skills, and communication techniques that build an environment in which all staff can feel confident expressing their gender.

This introductory program is designed for people leaders at all levels and explores best practices for actively promoting equity and inclusion. Through engaging scenarios, leaders are challenged to visibly demonstrate a commitment to equity, to listen with empathy and curiosity, to admit to and address structural forms of discrimination, and to challenge the presumed “neutrality” of workplace cultures and events.

This intermediate-level program is for leaders and colleagues alike. Through scenarios featuring ten faiths, learners practice responding to faith-based stereotyping or discrimination, and proactively supporting religious colleagues by considering religious needs and preferences, supporting religious expression, and engaging in respectful conversations about religion. This program was co-developed by Brian Carwana, the Executive Director of Encounter World Religions.

This intermediate-level program is for leaders and colleagues alike and is often used as a complement to mandatory anti-harassment training. Through scenarios featuring women and LGBTQ+ people, this program encourages learners to take action to prevent, recognize, and respond to workplace harassment. It also encourages learners to advocate for policy changes wherever gaps are identified.

Equitable workplaces are built on a foundation of respect and anti-harassment. This program was co-created by Adriana Leigh, a workplace human rights lawyer, facilitator in gender equality, and the Principal Consultant of ALG Consulting.

Mental wellness isn’t a checkbox, it’s a culture. This intermediate-level program explores how leaders and colleagues can promote wellness by focusing on recognition, influence, involvement, work-life balance, clear expectations, and other psychological health and safety factors identified by the Mental Health Commission of Canada.

Creating a psychologically safe workplace is essential for fostering trust, innovation, and collaboration among team members. This intermediate-level program based on the work of Dr. David Rock of the NeuroLeadership Institute explores how leaders can promote psychological safety and belonging on their teams by mitigating threats to status, certainty, autonomy, relatedness, and fairness.

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Ontario.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Workplace Violence, Harassment & Sexual Harassment
  • AODA Customer Service Standards & Human Rights (2 modules)
  • Respect in the Workplace (not a legislated requirement, but highly recommended)

Courses within this bundle fulfill minimum compliance-based training requirements for employees in British Columbia.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Workplace Violence, Harassment & Sexual Harassment
  • Respect in the Workplace

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Alberta.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Workplace Violence & Harassment
  • Evacuation Plans & Procedures Training

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Saskatchewan.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Health & Safety Committee Membership Training for Committee Members
  • Respect in the Workplace

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Manitoba.  Courses include;

  •  WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Health & Safety Committee Membership Training for Committee Members
  • Respect in the Workplace
  • Manitoba Accessibility Standard for Customer Service Training

Courses within this bundle fulfill minimum compliance-based training requirements for employees in New Brunswick.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Health & Safety Committee Membership Training for Committee Members
  • Respect in the Workplace
  • New Brunswick Accessibility Standard for Customer Service Training

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Nova Scotia.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Health & Safety Committee Membership Training for Committee Members
  • Respect in the Workplace
  • Nova Scotia Accessibility Standard for Customer Service Training

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Newfoundland & Labrador.  Courses include;

  •  WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Health & Safety Committee Membership Training for Committee Members
  • Respect in the Workplace
  • Newfoundland & Labrador Accessibility Standard for Customer Service Training

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Prince Edward Island.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Respect in the Workplace

Courses within this bundle fulfill minimum compliance-based training requirements for employees in the Northwest Territories.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Respect in the Workplace

Courses within this bundle fulfill minimum compliance-based training requirements for employees in the Yukon.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Respect in the Workplace

Courses within this bundle fulfill minimum compliance-based training requirements for employees in Nunavut.  Courses include;

  • WHMIS
  • Occupational Health & Safety for Workers/Supervisors
  • Respect in the Workplace

Specialized Online Training Partnerships

H2R Business Solutions has partnered with “specialized service providers” to create and facilitate unique online learning offerings.  Ranging is various topics, learn in a way you may never have before by signing up for one of the below partnership courses.  Contact our training department at training@yourh2r.com to register or receive further information.

Bridging the Gap
Substance Use Stigma & Health

This course consists of five modules that cover various topics related to substance use and health. Participants will explore diverse pathways to wellness, gain insight into the neuroscience of substance use disorder and assess their attitudes towards health around substance use. They will also learn about substance use-related harms, the harmful effects of stigma, and how to become an ally in reducing stigma. The course further explores systemic stigma in healthcare, highlighting different stigmas and the lasting effects of early-life adverse experiences. Furthermore, the course examines the impact of language on attitudes towards substance use, emphasizing the harm of stigmatizing labels and the importance of using person-first language. Lastly, the course introduces the concept of Substance Use Health, aiming to reframe perceptions and reduce stigma around substance use through health-focused conversations.

Discover
Learning Snippets

Learning Snippets programs are designed to train leaders, knowledge-workers, and front-line staff whose busy schedules make traditional forms of training impractical or unfeasible. Learning Snippets harness the science of learning and behaviour change. They are short, engaging, and relatable scenarios that encourage learners to explore the “why” behind their responses. The lessons of each Learning Snippet are informed by the direct input of subject matter experts and people with lived experience.

Future Focus

Future Focus’ leadership training programs are focused on developing strong leadership habits that will have a significant IMPACT on your organization’s culture, performance & growth. Strong leaders are crucial to ensure your company can attract, retain and develop talented employees.

With Future Focus’ management training programs, your company will be well equipped to support your strategic growth and your leaders, giving your business a competitive advantage. We focus on giving your leaders the skills they need to succeed today and into the future through our multifaceted experiential learning model in a combination of leadership and management competencies.

Contact our Learning Team for more information or to register for a course.

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